Even the most sturdy equipment cannot withstand fires, floods, and sometimes even a poorly-aimed coffee spill! But it’s not just these catastrophic events that cause downtime to your mission-critical systems. That’s why adopting advanced replacement services is critical to your operational up-time.
With components like in-store kiosks, self-check-out equipment, Point Of Sale terminals, mobile computers, receipt printers, scanners, tablets, and more, having a plan in place will ensure your devices stay functional. And your customers always experience your first-class service.
Storeworks takes the uncertainty out of equipment, software, and configuration issues with our advanced replacement services. We customize a replacement strategy to your unique needs to universally protect store and warehouse replacements. Contact us today, and we’ll schedule a consultation to strategize just the right advanced replacement plan to keep your revenue flowing and your in-store guest experience consistent, excellent, and frictionless.
Why is it important for retail stores to have advanced replacement services in place?
Let’s take a look at some of the reasons.
Advanced Replacement Services = Having A Plan In Place
Of course, you’ve vetted your store automation and smart warehouse technology upgrades to find robust systems. It doesn’t matter if you’ve got massive teams who utilize equipment and software each day or you have one POS system in each store; securing the hardware and software solutions that keep your business flowing is essential.
Even the most robust hardware and historically reliable software can be prone to break, bend, or fizzle over time, especially in the commercial setting. These breakdowns result in major delays in business continuity.
But with advanced replacement services, you have a plan. You have one number to call. It removes the uncertainty of who to reach out to, which tech support to put in a trouble ticket with when you can have a replacement on-site.
Advanced Replacement Services = Time Savings
Maintaining all your store’s technology systems is complex and time-consuming. For mission-critical equipment, you need working equipment at the store quickly. In addition, it needs to be installed quickly – think of it as “plug and play.”
By utilizing an advanced replacement services plan, you save time:
- Searching for the right tech support person when you have an issue
- Having your team members trouble-shooting a machine when they could be interacting with customers
- Considering security options if a device is lost or stolen
- Waiting for a repair technician to get to your store
- Installing and configuring the software once you get your replacement equipment
Advanced Replacement Services = A Clear Budget
Many retail store owners may be tempted to skimp on advanced replacement services for the added front-end expense. When the inevitable mishaps occur, though, the advanced replacement services investment you made could save your fiscal quarter and then some. Contracting for advanced replacement services when you first deploy a new technology solution not only means your equipment will never adversely affect the customer experience at your stores, but it also means you don’t have to guess how much to budget for equipment repair AND your profit isn’t negatively affected by more equipment issues than you expected.
If you can budget for advanced replacements instead of scrambling to replace technology that’s not working correctly, your budget will thank you. You will be able to plan for this line item instead of trying to piece together a solution ad hoc.
Additional Advantages Of Advanced Replacement Services
Having an advanced replacement strategy in place means you don’t sacrifice customer experience or operational efficiency, ever.
In addition to all of the reasons we’ve already laid out, advanced replacement services also give you the advantages of:
- Single point-of-contact for “plug-and-play” replacements when a device is not operating correctly or has been lost or stolen
- Configuration best practices to ensure secure data in case of loss or stolen devices
- Complete incident support from your call to replacement equipment operational
- Spare device pool storage and management
- Analysis and triage of inoperational equipment
- Warranty and non-warranty repair of hardware only as required
- Asset management
- Shipping cost control
- Software load and configuration to store and lane specifications
- Detailed, easy-to-follow replacement instructions or installation on site just-in-time to install replacement equipment
Customized Replacements, Just In Time
With Advanced Replacement Service Plans from Storeworks, here’s what systems protection could look like:
- At-the-ready replacement components like POS systems and peripherals, card readers, mobile payment stations, mobile printers, self-service kiosks, scanners, and other technology essentials
- Hardware and software pre-loaded and configuration to integrate with your in-store systems as soon as you turn on the machine.
- Dependable replacement tracking, from the fix-it call to resolution
- Established and reliable check-in and check-out procedures for replacement equipment
- Certified support engineers who specialize in repairing the equipment we curate
- Automated on-site integration for plug-and-play efficiency and maximal uptime
Storeworks Creates A Sustainable Business Ecosystem
Technology is complex enough; an advanced replacement services plan is one way to remove complexity from your technology solutions – and give you peace of mind.
One broken piece of your operation can send your entire business reeling. Even the most sturdy components and trusted software can break or experience interruption. It’s crucial for your retail business to have a backup plan in place when the unthinkable happens, no matter the trigger.
It’s also essential that your advanced replacement plan serves you optimally for your operational size and scale.
Storeworks strives to match our services precisely to your needs. Whether you’re a national brand with thousands of store locations, or a local fulfillment center serving a regional footprint, our service plans are customized to your needs, NOT one-size-fits-all.
Backing up your store and warehouse technologies with the proper loss and down-time protection is paramount to achieving the efficiency and profitability retail automation can provide. An automated store is only as stable as its weakest link.
There’s no need for that weak link to be broken components with an Advanced Replacement Service Program from Storeworks.
When you contact Storeworks, our team will reach out to begin crafting the advanced replacement strategies that allow you peace of mind when life happens. Though you can’t control everything that happens to your business, you can navigate every hurdle with Storeworks.