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Field
Services
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The
installation of solutions at store-level is
where the rubber meets the road. This crucial
step of deployment is paramount to the solution’s
interaction with your shoppers and store associates.
The Storeworks Field Services team understands
that a solution’s appearance, functionality,
and efficient deployment can make or break
the success of a project.
At the core of our Field Services approach
is a Project Management style that encompasses
a crucial set of conditions: Transparency,
Timeliness, Flexibility, Quality Workmanship,
and Retail Store Knowledge.
Transparency comes in several
forms, the most important of which is the
customer’s ability to track and monitor
the project’s progress. Through the
use of tools like a customer-specific web
portal and daily reports, Storeworks keeps
you informed every step of the way. In addition,
open communication between you and our Project
Manager via telephone and email provide you
with a 24 hour source of mission critical
information.
Timeliness can mean the difference
between a failed deployment and a successful
one. We know and understand the demands of
the retail industry’s seasonal nature,
and we answer the call by keeping a strict
schedule with our technicians – especially
when the schedule is demanding!
Flexibility is not optional
with a retail technology deployment. When
deploying to thousands of unique locations,
you must expect the unexpected. Storeworks
is skilled at deploying the right mix of resources
so that adjustments can be made on the fly
without affecting the project deadlines.
Quality Workmanship is our mantra.
In order to effectively enhance the shopper
experience in your retail stores, installations
must maintain or improve the “look &
feel” of the store’s fixtures.
We choose the proper skill set for each unique
project to the exact details of the work required.
Retail Store Knowledge comes only
with experience, and the Storeworks team has
LOTS of it! Expertise with retail merchandising,
selling, inventory, and point of sale allow
us to put ourselves in the shoes of the shoppers,
associates, managers, and executives who are
driving the retail technology decisions.
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